Frequently Asked Questions

HOW TO PLACE AN ORDER?

Select the desired product and ADD TO CART. You can continue shopping or EDIT BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.

HOW FAST WILL MY ORDER BE PROCESSED – FOR DOMESTIC ORDERS?

We process all orders within 1-3 business days after the order is placed and as soon as your payment is verified. Business days are Mondays to Saturday, excluding holidays. Please note that we do not process, ship orders on Sundays or on Pakistan Federal Holidays.

Orders placed on these days will be processed the following business day. Delivery is dependent on our carriers and can be subject to weather delays.

Orders may take longer than usual during sale seasons.

HOW FAST WILL MY ORDER BE PROCESSED – FOR INTERNATIONAL ORDERS?

We process all orders within 1-7 business days after the order is placed and as soon as your payment is verified. Business days are Mondays to Saturday, excluding holidays. Please note that we do not process, ship orders on Sundays or on Pakistan Federal Holidays.

International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates. International orders are categorized as placed outside Pakistan.

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.

If your order takes longer, please email us at admin@gyft.pk

CAN I CANCEL OR CHANGE MY ORDER?

We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact immediately after placing your order at admin@gyft.pk. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

HOW DO I GET A REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account.